Property AU Pty Ltd ("Property AU", "we", "us") is committed to protecting your privacy and handling your personal information openly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and the choices you have.
Who we are
Property AU is a property marketing firm based at 374 Keilor Rd, Niddrie VIC 3042. You can contact us about privacy on 1300 771 911 or at sales [at] propertyau.com.au.
What we collect
We only collect information that helps us respond to you and provide our services. When you submit an enquiry or consultation form, we may collect:
- Your name;
- Your email address and phone number;
- The service you're interested in and any details you choose to share in your message;
- Technical information your browser sends automatically (such as your IP address), where applicable.
How we use your information
- To respond to your enquiry and arrange a consultation;
- To provide property marketing, investment, construction, finance referral and related services you request;
- To keep you informed about relevant opportunities, where you've agreed to hear from us;
- To meet our legal and regulatory obligations.
Disclosure
We do not sell your personal information. We may share it, only as needed to deliver the service you've asked for, with:
- Our related companies within the AU Group (for example Finance AU) where you've requested finance or a related service;
- Trusted service providers (such as IT and email providers) who help us operate, bound by confidentiality;
- Authorities where required or permitted by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and to destroy or de-identify it when it is no longer needed. Some providers we use may store data outside Australia; where that occurs we take reasonable steps to ensure it is handled consistently with the APPs.
Cookies and analytics
Our website uses Google Analytics to understand how the site is used and to improve it. Google Analytics uses cookies to collect information such as the pages you visit, how you arrived at our site and the type of device you use, and we look at this information only in aggregate. It is processed by Google, which may store it outside Australia. You can block or delete cookies through your browser settings, or opt out of Google Analytics with Google's opt-out browser add-on. We will update this section if we introduce additional tracking.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's inaccurate. Contact us using the details above and we'll respond within a reasonable time.
Complaints
If you have a privacy concern, please contact us first so we can resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.